


Never ask a barber if you need a rebrand.
If you run a business, and have worked with an advertising or design agency or consultant, there is almost zero chance that the topic of a rebrand hasn't come up – and often early in the relationship.


The Secret Shopper – is your brand differentiating and delighting?
Is your brand delighting and differentiating?

Find those ‘moment’s of truth’ – one journey at a time
A recent research report conducted by Forrester highlighted that 63% of marketers currently use journey mapping.